A continuing care visit for maintenance of periodontal health should be a memorable and pleasant experience that has your patients saying “wow” and referring other patients. When implemented correctly, employing a hygienist can be four times more profitable than employing a dentist, and will enhance the overall health of your patients, not to mention all the other benefits associated with having an independent continuing care department. In this hour and a half session, you will learn how to:

• Set your hygienist(s) / therapist(s) up to successfully run, manage and monitor the department.
• Optimize scheduling and communication skills to reduce cancellations and no shows.
• Create an experience to guarantee patient loyalty.
• Develop seamless teamwork to promote restorative treatment out of the continuing care department.

Biography

Randi has been a management consultant and trainer for almost 20 years. She has personally worked with thousands of dentists to build and maintain successful practices throughout the United States, Canada, Australia and New Zealand.

Her varied past includes being a corporate attorney at a large national US law firm, developing courses on “creating success” for
regional colleges in the US, and training SMEs in sales techniques, team development, business strategy and effective communication.

She has a Bachelor’s degree in psychology, a Juris Doctorate in law, and holds advanced certificates in the areas of arbitration/ mediation, training and development, facilitation, communications, neurolinguistic programming (NLP), and has a strong background in personal transformation.

Randi is enthusiastic, passionate and entertaining (regardless of the subject matter) and is the lead presenter for many of Momentum’s seminars.